Return Policy

Returns, Exchanges & Warranty Policy

At 102marketplace.com, we stand behind the quality and authenticity of every product we sell. All items purchased from SkinMedix.com are guaranteed to be free of defects upon delivery and exactly as described. If your product arrives damaged or defective, you may return it for a replacement at no additional cost.

If your order was damaged during shipment, please contact us promptly so we can provide instructions for replacement.

Product Authenticity

102marketplace.com offers the world’s leading anti-aging cosmeceuticals and skincare devices—products typically available only through physicians’ offices and high-end spas at significantly higher prices. Every product on our website is guaranteed to be 100% authentic.

Important Skincare Disclaimer

Because we cannot assess individual skin type, health conditions, or product compatibility, we strongly recommend consulting with your physician or licensed skincare professional before purchasing.

Refunds will not be issued for concerns related to product performance, skin compatibility, or allergic reactions. Opened products are not eligible for return unless shipped in error or covered under warranty.

Return Authorization (RA) Requirements

All returns require a Return Authorization (RA) number.

  • If you receive an incorrect or damaged item, you must contact us within 3 days of delivery to request an RA number.

  • Items must be returned within 14 days of RA issuance.

  • For undamaged and unopened products, return requests must be made within 30 days of delivery.

  • Any item returned without an RA number will be refused and no credit will be issued.

To request an RA number, please email jgvco@outlook.com and include:

  • Full name

  • Shipping address

  • Order number

  • Clear explanation of the reason for return

Returned products must include all original packaging and accessories. Please do not write on or damage the product packaging. You may include a separate note referencing your RA number.

Restocking Fees & Shipping

  • A 10% restocking fee applies to returns of unopened, undamaged items when no shipping error occurred, including refused packages.

  • Opened cosmeceuticals are non-refundable unless shipped in error.

  • Return shipping costs are covered by 102marketplace.com only if the item was shipped incorrectly or arrived damaged.

  • Return shipping is the responsibility of the customer for all other approved returns.

Warranty Claims

Warranty claims also require an RA number. Devices that fail due to manufacturer defects within the warranty period will be replaced with an identical or equivalent model. Return shipping for warranty claims is the responsibility of the buyer.

Refund Processing

If a return results in a refund, the amount will be credited to the original payment method or issued as store credit upon request.

We are committed to providing exceptional service and will make every reasonable effort to accommodate return requests in accordance with this policy. However, we reserve the right to review and decline returns in cases of repeated or abusive use of the return policy.